Negotiation Mastery – Knowing When to Say When

Negotiation in business is a critical aspect to getting more accomplished and generating more valuable sales. Negotiation is founded upon principles but it could be argued that it is more art than science. The best negotiators are often brilliant strategists and gifted technicians but their perhaps most unsung trait is the mastery of the true art of negotiation. Let’s explore this a little more.

The basic fundamentals of negotiation call for careful planning and, in most cases, pursuit of a solution that leaves all parties better off than they were before. While these basic principles can guide and govern many negotiating scenarios, there is certainly more to it.

What is the art of negotiation? The art behind this critical business skill comes from the intangible ability to simply get the job done. For example, perhaps you have experienced a negotiation where you followed your plan to the letter and felt like you tactically handled it perfectly. The end result: the negotiations failed and you were left scratching your head as to how this could have happened.

Now consider a scenario where a negotiator also follows their plan, but only almost according to plan. Their tactics are sound but there seem to be some key elements missing. The end result: the negotiation is a dramatic success and, despite the negotiator’s apparent missteps, everything seemed to work out great. What was the difference?

As you may be gathering, the answer to what differed between these two scenarios may not be readily apparent. The negotiator who seemed to do everything perfectly failed and the one who seemed to stray away from the original plan had more success. What gives? The answer lies in the intangible nuances of human nature.

Chances are, the successful negotiator from our example probably sensed the need to change his or her course during the negotiation. This could have been based upon a specific response from the other party, body language, or just an instinctual feel for how things were proceeding. They adjusted their plan, perhaps stopping short of seeking all the objectives they originally set out to achieve. They may have even offered an additional incentive to the opposite party.

While this approach may not immediately make sense, it is highly effective. Sure, we all have an agenda when it comes to negotiations. However, asking for too much puts the entire agenda at risk, while knowing when to say when may eliminate a single objective but leave the rest intact and still satisfy all parties when the day is done. The ability to recognize the need for this and know when to change the plan is an art that the best negotiators have mastered. Even they may not know exactly how they do it; it’s just a feel for the process that makes them great.

This feel for negotiation comes from two key things: experience and attentiveness to the other party in the negotiation. The take home message is to pay attention and be involved in as many negotiations as you possibly can. These elements will make you better and will help hone your feel for the process that will make you better over time.

In summary, you can call it a sixth sense, a gut instinct, or whatever you wish, but the art of negotiation comes not from a textbook, but from within each of us. Knowing when to say when, when to not press for that extra benefit you would like to have, is what sets the best negotiators apart from the rest of the world. It is their artistry that can inspire all of us to reach new heights in business.

Yes! You Can Negotiate Your Credit Card Debt

There are many things that people fear and out of control credit card debt is not something that always comes first to someone’s mind when they think about the worst financial hardship that could happen. But, when it does happen to someone, it can feel as though it is the worst thing ever and that they are buried so far that they will never see any light. But this does not have to be true as there are many ways to go about fixing the problem including debt negotiation. What credit card debt negotiation does is take the debt you owe and either reduces the total amount that you owe or find a way to make it easier to pay it off.

Generally, when a credit account hits a collection agency, there is more room to work a debt negotiation plan. This means that if you owe a total of four thousand dollars, they may be willing to take a lump sum payment of two thousand dollars and call the debt paid off. This helps the company in that they are finally receiving money from the debtor and the debtor is helped by the reduced amount of debt. Credit card debt negotiation plans are often a win-win situation for both parties involved. And while it is true that there will be a small mark on your credit for paying less then the total due, the affect is much less then leaving the debt sit or filing bankruptcy.

What to Do

If you look at your card statement, you will see that your interest rate is listed on there in a spot that is easy to find. If your rate is over 10% then you have something you can use for negotiating credit card debt. These are arbitrary numbers set by the credit card company and you can use them when you are negotiating debt. As long as you always pay your principle you are fine. I had a friend that would call his credit card companies once a year and tell them that if they didn’t lower their interest rates he was paying the card off in full and canceling it. More often than not the rates got lowered. This also affects your monthly payment and can help you control your monthly debt.

The best and generally the cheapest way to go about tackling debt negotiation is to call each of your creditors yourself and explain your hardship. While not every single credit card company or collection agency will be able and willing to accept a deal, there is a good chance that one or even a few of those on your list that you owe will be willing to work with you. Even though you would love to see every creditor on your list cut your debt in half, the fact is, even if one or two were able to slice your debt in half, you will have been successful in your credit card debt negotiation.

If you are feeling that you are not outgoing enough or maybe you are just simply too scared or shy to contact your creditors, you may need the assistance of someone else. There are agencies that are dedicated in helping you with credit card debt negotiation and since it is their job, they may know a few tricks that you do not and this could make all the difference in getting it done. It never hurts to call in some professional help but try to stay away from those who want to charge you excessive fees for their assistance because successful credit card debt negotiation cannot be promised although the success rate for skilled negotiators is extremely high.

Creativity in Negotiation Matters

When it comes to negotiation the negotiation teams are busy strategically planning and working on each other’s moves almost like a giant chess game. Still, if the negotiation and agreement is supposed to work long-term, there must be something on the table for both parties. Negotiations have to be a little bit of “win-win” because if they are too much one-sided and too much “win-lose” in the end everyone loses because the deal falls through, or the objectives are not met causing problems for both sides.

The difference between negotiation and chess is that in chess there are specific rules, and it’s easier to predict your opponent. In negotiation although there are unspoken rules, almost anything goes. This is why creativity in negotiation matters very much, and the team with it has a huge advantage as they can come up with innovative ways to solve problems, and help the other party get what they want, so their team can get what it wants.

The more creative the negotiators, and the more agile they are, the more opportunities they have. This clearly gives them the advantage by far. All too often, people go to school to learn negotiation, and some of the top negotiators in the world have often gone to the same school interestingly enough. In top business level negotiations many of the parties involved either went to Harvard or to Yale. They are working out of the same playbook.

So, if you have someone on your team that is highly creative and did not attend Harvard or Yale then your team has the advantage, do you see that point? I hope you will please consider all this because it has come to me at a very high price, through my many years of negotiation. It was a learning process for me, and much of it I learned the hard way. So please think on it.